Refund policy

Cancellation before dispatch

You may cancel your order at any time before dispatch for a full refund, including delivery charges paid for the cancelled order. Use our Contact form and include your order number. There is no cancellation fee. Refunds are returned to the original payment method; processing time depends on your payment provider.

Change-of-mind returns

You can request a return within 30 days of delivery for unopened, unused items in their original packaging. You pay the return postage for a change-of-mind return. Change-of-mind return requests made after 30 days of delivery are not accepted. This does not limit your rights under Australian Consumer Law.

How to request a return

Please use our Contact form and include your order number and the items you want to return. We will provide return instructions and the return address. Please contact us before posting your return. Once we receive and check an eligible return, we will refund the returned items to your original payment method.

Faulty, damaged or incorrect items

Please contact Heavenly Blocks if an item is faulty, damaged, incorrect or missing parts. Include your order details and, where helpful, photos. We will assess the issue and arrange the appropriate remedy under Australian Consumer Law. Where a product has a major failure, you can choose a refund or replacement. For other failures, you may be entitled to a repair, replacement or refund as the law provides. We cover reasonable return costs for confirmed faulty products.

The 30-day limit and unopened-packaging conditions apply only to change-of-mind returns. They do not limit your Australian Consumer Law rights. Nothing in this policy excludes rights that cannot legally be excluded.